IT Account Administrator
Position title: IT Account Administrator
Reports to: IT Manager
In this position, you will be responsible to to take care of basic technical support for the office.
Adding new accounts
Password management (Reset passwords)
Regular Review of Account Permissions
Regular Review of Security Settings
OnBoarding + Offboarding
Handle new Account Setup
Handle Account removal Tasks
Purchase new software
Add additional users and assign them
Cancelling our software and accounts
Add/Editing/Replacing Credit Card Information
Responding to Declined Payments and other financial notices on accounts
Requesting and passing invoices to Finance
Training for new users on official company software.
Communicating with Software vendors
Follow up on non technical matters with vendors
Follow up with support department of vendors
At least 1 year of experience as an IT Administrator or similar
English level: advanced
Highly familiar with both Mac and Windows
Great at creating a personal connection with our people
Properly prioritize your tasks depending on importance
Communicate loudly and clearly to all the stakeholders
Inflation adjustment every year
Profit sharing from global Envato once a year (5% is divided)
We pay for any flight tickets around Mexico to a place you haven’t been 2x a year
Unlimited ebooks / books
Paid for educational courses that relate to your work
Q & A ´s
How is a typical day?
Great work environment, some times the workload can be heavy but there is always time to do the things right and relax a bit,
How is the work process, from idea to final product?
In a growing company it is always important to keep track on the expansion, the current users and the ones joining, they all need access to their tools and planning in advance always works better.
How can I contribute to the team? Can I contribute with my own style and knowledge?
Yes you can, yet it is needed to understand that the company have their own ways to do things, so contribution must be focused on the same path.
What is the goal of the department?
Keep a good control and track of accounts, purchases and user administration,
Which metrics do we use to guide the department?
Fast response to user queries, anticipation with the creation or assignation of accounts for new users and already existing hires.
Anticipation with the acquisition of equipment for new employees and replacements for the damaged/obsolete one.
Track of accounting information related to prices, cost and depreciation of the equipment the company hold.