IT Manager

General Details

Position title: IT Manager

Reports to: COO


In this position, you will be responsible for the overall planning, organization, and execution of all information technology within the organization. You will direct IT staff to carry out support and maintenance of existing applications and development of new technical solutions. You will be helping with the network, computer support, email/software support and various operational tasks as well as defining metrics and ticketing resolution

Job Description

Key Functions

  • Analyze needs presented by users and recommend technical solutions with completion deadlines.

  • Direct research in emerging technology by studying practices, and user projects

  • Preserve assets by implementing recovery, backup procedures, information security and control structures

  • Care for all hardware and software and maintain vendor communications and contracts

  • Networking

    • How to wire for ethernet networks

    • How to set up networks for a large volume of users

    • Understand how to test networks

    • Setup wifi in an optimal way across different areas

    • Testing for dropped packets, jitter, and overall network quality

  • Basic IT support

    • Setting up accounts on Gmail

    • Helping people use various web tools

    • Setting up basic automation tools such as IFTT or Zapier

    • Troubleshooting computer issues

Required Skills

  • Great English speaking and writing level

  • Organizational and communication skills

    • Stay organized with a large task load

    • Properly prioritize your tasks depending on importance

    • Communicate loudly and clearly to all the stakeholders

  • Highly familiar with both Mac and Windows

  • Leadership skills

  • Great at creating a personal connection with our people

  • At least 3 years of experience as an IT Manager


What is our way of working?

Our workspace is very relaxed but very much focused on results

Where are we located?

Our office in near Los Arcos / Centro Magno

And about the benefits?

  • Inflation adjustment every year

  • Profit sharing from global Envato once a year (5% is divided)

  • We pay for any flight tickets around Mexico to a place you haven’t been 2x a year

  • Unlimited ebooks / books

  • Paid for educational courses that relate to your work

Who will be my team?

You will be leading our current IT person that is very friendly and hardworking.

What is the process?

If you decide to apply, it will redirect you to a test. If you pass we will be in touch to schedule an interview.